Privacy Policy
Effective Date: October 21, 2026
Hail Medic Corp. (“Hail Medic,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information through https://www.hailmedic.com/, our online forms, and related customer communications, including our text messaging program.
1. Information We Collect
Depending on how you interact with us, we may collect:
- Contact information: Your name, email address, telephone number, and information you provide when contacting us.
- Service information: Vehicle details, hail damage information, photographs, appointment preferences, and repair-related information you provide.
- Insurance information: Information you provide to help us coordinate your hail damage repair and insurance claim.
- Communication records: Inquiries, emails, text messages, and customer service communications.
- Consent records: Your messaging preferences and records showing when and how you opted in or opted out.
- Website usage information: IP address, browser and device information, pages visited, and interactions with our website, collected through cookies and similar technologies.
Please do not submit sensitive financial information or identification documents through general inquiry fields.
2. How We Use Information
We use information to:
- Respond to inquiries and requests for evaluations.
- Schedule appointments and coordinate hail damage repairs.
- Assist with repair-related insurance communications when authorized.
- Provide repair status updates and customer support.
- Send marketing communications when you have provided any required consent.
- Record and honor communication preferences and unsubscribe requests.
- Maintain, secure, and improve our website and services.
- Meet applicable legal obligations and maintain necessary business records.
3. SMS/Text Messaging and Consent
Hail Medic Corp. offers optional marketing and non-marketing text messaging.
- Marketing messages may include offers, promotions, and information about our hail damage repair services.
- Non-marketing messages may include appointment confirmations and reminders, repair status updates, and customer care communications.
Our website forms provide two separate SMS consent checkboxes, both unchecked by default. You may submit a form without checking either box. Providing a telephone number or submitting an inquiry does not, by itself, enroll you in recurring text messages.
Consent to receive marketing text messages is not a condition of purchase. We use your consent records to send only the categories of messages you have agreed to receive.
Message frequency varies. Message and data rates may apply.
Reply STOP to opt out of text messages. Reply HELP for assistance. You may also contact [email protected], (817) 653-4737, or (720) 609-2976. After opting out, you may receive one final text confirming your unsubscribe request.
Protection of Mobile Information and SMS Consent
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
We do not sell, rent, or transfer text messaging consent. We use service providers to operate our forms, customer communications, and messaging systems on our behalf. Their processing of information is limited to providing those services and does not authorize them to use mobile information or consent for their own marketing or promotional purposes.
For additional messaging details, please review our Terms and Conditions.
4. Service Providers and Authorized Disclosures
We do not sell or rent your personal information.
We may use service providers for website hosting, form processing, customer relationship management, appointment coordination, and communications. These providers may process information as needed to perform services on our behalf.
When you authorize assistance with your hail damage repair or insurance claim, we may provide relevant vehicle, damage, and claim information to your insurer or other parties involved in fulfilling your request.
We may also disclose information when required by law or necessary to respond to lawful requests, protect legal rights, prevent fraud, or maintain security.
These disclosures do not permit third parties or affiliates to use your mobile information for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from these disclosure categories and will not be shared with third parties.
5. Cookies, Analytics, and Advertising
Our website uses cookies and similar technologies to support website functions, understand visitor activity, and measure marketing performance.
We use Google Analytics and Google advertising or remarketing technologies to understand website interactions and support relevant advertising. These technologies may process browser, device, cookie, and website activity information.
We do not provide SMS opt-in data or consent to advertising platforms for advertising purposes.
You can manage cookies through your browser settings. Blocking cookies may affect certain website features. You may also manage personalized advertising through Google’s advertising settings and other applicable advertising preference tools.
6. Your Privacy and Communication Choices
You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable law and necessary recordkeeping.
Opting out of marketing emails does not automatically opt you out of text messages, and opting out of text messages does not automatically unsubscribe you from emails. Please use the relevant unsubscribe method or tell us which communications you want to stop.
We may need to verify your identity before completing a privacy request. Depending on where you live, applicable law may provide additional privacy rights.
7. Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain repair and business records, document consent, resolve disputes, and meet legal obligations.
We may retain limited information about an unsubscribe request so we can continue honoring your communication preferences.
8. Information Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information and limit access to those who need it for authorized purposes.
No website, electronic transmission, or storage system can be guaranteed completely secure.
9. International Processing
Depending on the systems and service providers used, information may be processed or stored outside your state, province, or country, including in the United States. Privacy laws in those locations may differ from those where you live.
10. Children’s Privacy
Our website and messaging program are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can address it.
11. Third-Party Websites
Our website may contain links to external websites, social media platforms, or other third-party services. Their privacy practices are governed by their own policies. Please review those policies before providing information.
12. Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices, services, or applicable requirements. Updates will be posted on this page with a revised effective date. We will provide additional notice or obtain consent when required.
13. Contact Us
For privacy questions, requests, or concerns, contact:
Hail Medic Corp.
Denver Location
1111 W 47th Ave
Denver, CO 80211
Phone: (720) 609-2976
Dallas–Fort Worth Location
6112 W Pioneer Pkwy
Arlington, TX 76013
Phone: (817) 653-4737
Email: [email protected]
Website: https://www.hailmedic.com/